Frequently Asked Questions about our wood crates and the ordering process.
Wood Crate Assembly
How do I build my shipping crates?
After putting together all of the crate panels, the entire crate can be secured to the pallet with metal banding, the supplied screws or using a pneumatic t-nail gun (also known as a concrete nailer –we recommend the BeA T25-155 T-nail gun and BeA T15 NKS t-nails). Based on your SharkCrate, please see the following manuals:
Can I disassemble or reuse the crates?
If you are assembling your shipping crate with metal banding or screws, then yes, you can disassemble and store your wood crate and reassemble it again later. If, however, you are having us assemble your SharkCrate for you or if you’re assembling with a t-nail gun, you won’t be able to disassemble your SharkCrate without damaging it.
How long does it take to build the crates?
- 2-3 minutes (metal banding)
- 3-5 minutes (using the supplied screws)
- 3-5 minutes (t-nails)
- Check out the video on our Assembly page to see it happen!
What kind of screws do you recommend?
Are these shipping crates ISPM-15 certified and export ready?
Yes, all of our SharkCrates are ISPM 15 certified and ready for export.
How are the crates packed?
All crate sets (kits) are packed in the following order (from bottom to top): Base panel, top, ends, and sides. The sets are then individually strapped together and can be shipped up to 8x* high to minimize freight cost. (*Some crates must be shipped 4x high and some will need to ship fully-assembled. Please contact us for more details)
How are the fully-assembled crates shipped?
Depending on the size, the fully-assembled crates can be stacked 1-3x high.
Can I track my order?
After your order has shipped, you will receive a confirmation email listing the carrier and tracking number (if available).
What kind of wood is used?
We use heat-treated lumber for the pallet and blocking and high-quality OSB (15mm – 19/32″) for the panels. However, we can also use plywood upon request.
What is the stacking strength of your shipping crates?
The stacking strength is between 15,000 and 17,000lbs. Please see our product list for more specific information.
What is the capacity of your crates?
The capacity of each SharkCrate is dependent on how the weight is distributed inside the crate. Please contact us for more information.
What is the pallet height?
How many disassembled crates can you stack for shipment?
We can stack 8x* kits high for shipment. (*Some sizes will be less and some will need to ship fully-assembled. Please contact us for more details).
Can I order other sizes?
Absolutely! We manufacture all kinds of custom wooden shipping crates and can include additional dunnage, or blocking upon request. Please fill out our special order form and we’ll get back to you as soon as possible!
Can I order replacement parts?
Currently, we only offer spare parts for items damaged in transit to you. If you would like to file a claim, please contact us. Please be aware that any damage should be noted on the BOL.
What is your lead time?
Most of our stock crates will leave our facility in 1-2 business days, but we will keep you posted if anything delays your shipment much longer. Custom shipping crates will be quoted on a case-by-case basis, but we will always be transparent and try to manufacture as quickly as we can for you.
Do you collect sales tax?
Unless we have a valid tax exemption certificate, we are required by law to collect sales tax on shipments within the state of Wisconsin. If your business qualifies for a tax exemption, please download and complete form S-211 and email it to our tax department.
Please note that you can still submit your order (even though it will still include tax). If you are tax exempt, we will update your account and remove the sales tax before finalizing your order and ultimately charging your credit card.
When do you charge my credit card?
After submitting your credit card details, a hold will be put on your card. We do not complete the charge until your crates have shipped.
Can my company set up terms?
Of course! If you foresee ordering wood crates on a regular basis and would prefer to order by purchase order instead of online, we are happy to accommodate that as well. Please contact our accounting department to get set up as a customer.