Frequently Asked Questions about SharkCrates products, materials, and ordering.
How do I build the kits?
After putting together the kits, the entire crate can be secured to the pallet with metal banding, the supplied screws or using a pneumatic t-nail gun (also known as a concrete nailer –we recommend the BeA T25-155 T-nail gun and BeA T15 NKS t-nails). Based on your SharkCrate, please see the following manuals:
Can I disassemble or reuse the crates?
If you are assembling your SharkCrates with metal banding or screws, then yes, you can disassemble and store your SharkCrate and reassemble it again later. If, however, you are having us assemble your SharkCrate for you or if you’re assembling with a t-nail gun, you won’t be able to disassemble your SharkCrate without damaging it.
How long does it take to build the kits?
- 2-3 minutes (metal banding)
- 3-5 minutes (using the supplied screws)
- 3-5 minutes (t-nails)
What kind of screws do you recommend?
Are the crates export ready?
Yes, all of our SharkCrates are ISPM 15 certified and ready for export.
How are the kits packed?
All kits are packed in the following order (from bottom to top): Base panel, top, ends, and sides. The sets are then individually strapped together and can be shipped up to 8x* high to minimize freight cost. (*96 X 48 crates can only be stacked up to 4x high)
How are the fully-assembled crates shipped?
Depending on the size, the fully-assembled crates can be stacked 1-3x high.
Can I track my order?
After your order has shipped, you will receive a confirmation email listing the carrier and tracking number (if available).
What kind of wood is used?
We use heat-treated wood for the base blocking and high-quality OSB (15mm – 19/32″) for the panels.
What is the stacking strength of SharkCrates?
The stacking strength is between 15,000 and 17,000lbs. Please see our product list for more specific information.
What is the capacity of SharkCrates?
The capacity of each SharkCrate is dependent on how the weight is distributed inside the crate. Please contact us for more information.
What is the pallet height?
How many kits can you stack?
We can stack 8x* kits high for shipment. (*4x high for 96 x 48 sets)
Can I order other sizes?
It depends a little bit on the size and quantity. Please fill out our special order form and we’ll get back to you as soon as possible!
Can I order replacement parts?
Currently, we only offer spare parts for items damaged in transit to you. If you would like to file a claim, please contact us. Please be aware that any damage should be noted on the BOL.
How long until you ship my SharkCrates?
Most order will leave our facility in 1-2 business days, but we will keep you posted if anything delays your shipment much longer.
Do you collect sales tax?
Unless we have a valid tax exemption certificate, we are required by law to collect sales tax on shipments within the state of Wisconsin. If your business qualifies for a tax exemption, please download and complete form S-211 and email it to our tax department.
Please note that you can still submit your order (even though it will still include tax). If you are tax exempt, we will update your account and remove the sales tax before finalizing your order and ultimately charging your credit card.
When do you charge my credit card?
After submitting your credit card details, a hold will be put on your card. We do not complete the charge until your crates have shipped.