SharkCrate FAQs.
Frequently Asked Questions about our wood shipping crates, ordering online, freight, and custom crates
SharkCrate FAQs.
Frequently Asked Questions about our wood shipping crates and ordering online
Wood Crate Assembly
How do I build my shipping crates?
After nesting the six panels together, simply secure the crate together with the supplied wood screws or pallet banding – poly or metal will work fine. For a more in-depth explanation, please see our Assembly page or check out this quick video.
Can I disassemble or reuse the crates?
If you are assembling your shipping crate with metal banding or screws, then yes, you can disassemble and store your wood crate and reassemble it again later. The easiest and fastest way to achieve this is by using pallet banding. Simply cut the pallet banding, stack the panels and store the crate.
While screws do work, you may lose some life of your crate due to stripped out panels. However, even if you do strip the panel, you would be able to use pallet banding without any loss in functionality.
How long does it take to build the crates?
- 2-3 minutes (metal banding)
- 3-5 minutes (using the supplied screws)
What kind of screws do you recommend?
We include #10-5/8” wood screws with all standard and custom crates.
Can you crate or ship my product?
Unfortunatley, we do not offer any kind of crating services either onsite or offsite. However, we can help you coordinate shipping your product if you’re unfamiliar with the process.
Logistics
Are these shipping crates ISPM-15 certified and export ready?
Yes, all of our SharkCrates are ISPM 15 certified and ready for export.
How are the crates packed?
All crate sets (kits) are packed in the following order (from bottom to top): Base panel, top, ends, and sides. The sets are then individually strapped together and can be shipped up to 8x* high to minimize freight cost. (*Some crates must be shipped 4x high and some will need to ship fully-assembled. Please contact us for more details)
How are the fully-assembled crates shipped?
Depending on the size, the fully-assembled crates can be stacked 1-3x high.
Can I track my order?
After your order has shipped, you will receive a confirmation email listing the carrier and tracking number (if available).
Can I track my order?
After your order has shipped, you will receive a confirmation email listing the carrier and tracking number (if available).
Technical
What kind of wood is used?
We use heat-treated lumber for the pallet and blocking and high-quality OSB (15mm – 19/32″) for the panels. However, we can also use plywood, MDF or plastic upon request.
What is the stacking strength of your shipping crates?
The stacking strength is between 15,000 and 17,000 lbs, which is perfect for stacking and storing products in SharkCrates in your warehouse. However, note that this is a static load rating and we recommend only stacking the same sized crates on top of each other.
Please see our product list for more specific information on individual load ratings.
What is the capacity of your crates?
The capacity of each SharkCrate is dependent on how the weight is distributed inside the crate. Please contact us for more information.
What is the pallet height?
Standard Pallet – 5.5″ (4-way pallet jack, 4-way forklift)
HD Pallet – 6.5″ (No pallet jack, 4-way forklift)
SLED Pallet – 8″ (2-way pallet jack, 4-way forklift)
How many disassembled crates can you stack for shipment?
For any standard crate size less than 4×4, we stack 8x high. For our 96 x 48 x 54, we stack 4x high. Typically, we will stack up to 1,500lbs, but we always stack to ensure the lowest freight cost possible.
Ordering Online
Can I order other sizes?
Absolutely! We manufacture all kinds of custom wooden shipping crates and can include additional dunnage, or blocking upon request. Please fill out our special order form and we’ll get back to you as soon as possible!
Can I order replacement parts?
Currently, we only offer spare parts for items damaged in transit to you. If you would like to file a claim, please contact us. Please be aware that any damage should be noted on the BOL.
What is your lead time?
Most of our stock crates will leave our facility in 1-2 business days, but we will keep you posted if anything delays your shipment much longer. Custom shipping crates will be quoted on a case-by-case basis, but we will always be transparent and try to manufacture as quickly as we can for you.
Do you collect sales tax?
Unless we have a valid tax exemption certificate, we are required by law to collect sales tax on shipments within the state of Wisconsin. If your business qualifies for a tax exemption, please download and complete form S-211 and email it to our tax department.
Please note that you can still submit your order (even though it will still include tax). If you are tax exempt, we will update your account and remove the sales tax before finalizing your order and ultimately charging your credit card.
When do you charge my credit card?
After submitting your credit card details, a hold will be put on your card. We do not complete the charge until your crates have shipped.
Can my company set up terms?
Of course! If you foresee ordering wood crates on a regular basis and would prefer to order by purchase order instead of online, we are happy to accommodate that as well. Please contact our accounting department to get set up as a customer.
Can you ship on my carrier account?
Absolutely. If you have better rate with your carrier, you are more than welcome to send them in to pick up. In fact, you can select “customer carrier” under the freight option when checking out online. Just let us know who the carrier is and we will fill out the BOL either “freight collect” or we can bill a third party.
Still have questions?
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