Question 1

How do I build my shipping crates?

Accepted Answer

After nesting the six panels together, simply secure the crate together with the supplied wood screws or pallet banding - poly or metal will work fine. For a more in-depth explanation, please see our Assembly page or check out the SharkCrate Assembly Video.

Question 2

Can I disassemble or reuse the crates?

Accepted Answer

If you are assembling your shipping crate with metal banding or screws, then yes, you can disassemble and store your wood crate and reassemble it again later. The easiest and fastest way to achieve this is by using pallet banding. Simply cut the pallet banding, stack the panels and store the crate.

Question 3

How long does it take to build the crates?

Accepted Answer

2-3 minutes using metal banding, or 3-5 minutes using the supplied screws.

Question 4

What kind of screws do you recommend?

Accepted Answer

We include #10-5/8 inch wood screws with all standard and custom crates. Screws are not required in every hole - we recommend one screw every 12 inches. If one hole becomes stripped, you can easily use another.

Question 5

Can you crate or ship my product?

Accepted Answer

Unfortunately, we do not offer any kind of crating services either onsite or offsite. However, we can recommend several carriers and other service providers that may be able to assist with crating and/or shipping your contents to their final destination.

Question 6

Are these shipping crates ISPM-15 certified and export ready?

Accepted Answer

Yes, all of our SharkCrates are ISPM-15 certified and ready for export.

Question 7

How are the crates packed?

Accepted Answer

All crate sets (kits) are packed in the following order from bottom to top: base panel, top, ends, and sides. The sets are then individually strapped together and can be shipped up to 8x high to minimize freight cost.

Question 8

How are the fully-assembled crates shipped?

Accepted Answer

While we can ship assembled, we do not recommend it due to cost. Flat-packed disassembled crates fit over 250 per truck versus 48 fully assembled, dramatically reducing freight cost per crate.

Question 9

Can I track my order?

Accepted Answer

After your order has shipped, you will receive a confirmation email listing the carrier and tracking number (if available).

Question 10

What kind of wood is used?

Accepted Answer

We use heat-treated pine lumber for the pallet and blocking and high-quality OSB (15mm - 19/32 inch) for the panels. We can also use plywood upon request.

Question 11

What is the stacking strength of your shipping crates?

Accepted Answer

The stacking strength is between 15,000 and 17,000 lbs, ideal for stacking and storing products in a warehouse. This is a static load rating and we recommend only stacking the same sized crates on top of each other.

Question 12

What is the capacity of your crates?

Accepted Answer

The capacity of each SharkCrate is dependent on how the weight is distributed inside the crate. Please contact us for more information.

Question 13

What is the pallet height?

Accepted Answer

Block Pallet: 5.5 inches (4-way pallet jack, 4-way forklift). ECO Pallet: 5.5 inches (2-way pallet jack, 2-way forklift). HD Pallet: 6.5 inches (no pallet jack, 4-way forklift). HD Lite Pallet: 5.75 inches (2-way pallet jack, 2-way forklift). SLED Pallet: 8 inches (2-way pallet jack, 4-way forklift). HD SLED Pallet: 10 inches (no pallet jack, 4-way forklift).

Question 14

How many disassembled crates can you stack for shipment?

Accepted Answer

For any standard crate size less than 4x4, we stack 8x high. For our 96 x 48 x 54 crate, we stack 4x to 6x high. We typically stack up to 1,500 lbs to ensure the lowest freight cost possible.

Question 15

Can I order other sizes?

Accepted Answer

Absolutely! We manufacture all kinds of custom wooden shipping crates and can include additional dunnage or blocking upon request. Use our online crate configurator or pallet collar configurator, or fill out our special order form.

Question 16

Can I order replacement parts?

Accepted Answer

Currently, we only offer spare parts for items damaged in transit. If you would like to file a claim, please contact us. Any damage should be noted on the BOL.

Question 17

What is your lead time?

Accepted Answer

Most stock crates leave our facility in 1-2 business days. Transit time depends on your zip code: Midwest 1-2 days, East Coast 2-3 days, South 2-3 days, South Florida 4-5 days, West 4-5 days. Residential deliveries typically add 1-2 days.

Question 18

Do you collect sales tax?

Accepted Answer

Unless we have a valid tax exemption certificate, we are required by law to collect sales tax on shipments within Wisconsin. We do not collect sales tax in other states, but you are welcome to send us your state sales tax exemption certificate.

Question 19

When do you charge my credit card?

Accepted Answer

After submitting your credit card details, a hold will be put on your card. We do not complete the charge until your crates have shipped.

Question 20

Can my company set up terms?

Accepted Answer

Of course! If you prefer to order by purchase order instead of online, we are happy to accommodate that. Please contact our accounting department to get set up as a customer.

Question 21

Can you ship on my carrier account?

Accepted Answer

Absolutely. If you have a better rate with your carrier, you are welcome to send them in to pick up. Just let us know who the carrier is and we will fill out the BOL either freight collect or bill a third party.

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